CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling contract presented to you.

Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

Shipping costs, which are the cost of product delivery, will be paid by the buyer.

Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that the legal period does not exceed 14 days. If the product is not delivered within this period, the buyer may terminate the contract.

The purchased product must be returned complete, in accordance with the specifications specified in the order, and accompanied by any documents such as the warranty certificate and user manual. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of the situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer fails to pay the purchase price or cancels the payment in their bank records, the seller's obligation to deliver the product is terminated.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

If, after the product is delivered, it is determined that the buyer's credit card was used improperly by unauthorized persons, and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the buyer must return the contracted product to the SELLER within 3 days, shipping costs being borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, if the payment was made by cash, the fee will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the payment to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer must inspect the goods/services covered by the contract before accepting them. Any damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted by the shipping company. The goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or to the person/entity at the address provided, without assuming any legal or criminal liability and without providing any justification, provided that the BUYER notifies the SELLER using the contact information below.

CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY NAME/TITLE: ÇİÇEKÇİ ÇANTASI

ADDRESS: ŞABANOĞLU MAH. 70.SK. NO: 9 TEKKEKÖY/SAMSUN EMAIL: [email protected] TEL: 0545 550 20 07

PERIOD OF THE RIGHT OF WITHDRAWAL:

If the Buyer is purchasing a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer's approval before the expiration of the right of withdrawal period.

The costs incurred in exercising the right of withdrawal are the responsibility of the SELLER.

To exercise the right of withdrawal, written notice must be given to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice for the product delivered to a third party or the BUYER (If the invoice for the product being returned is corporate, it must be sent along with the return invoice issued by the institution. Returns of orders with invoices issued to institutions will not be completed unless a RETURN INVOICE is issued.)

The return form must be returned, along with the box, packaging, and any standard accessories, complete and undamaged.

RETURN CONDITIONS:

The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return within 20 days.

If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for damages to the extent of their fault. However, if the goods or product are used improperly within the right of withdrawal period, the return may be cancelled.

BUYER is not responsible for any changes or damages that may occur.

If the amount falls below the campaign limit set by the SELLER due to exercising the right of withdrawal, the discount amount benefited from the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Underwear, swimsuits, and bikini bottoms, make-up, disposable products, products that are prepared at the BUYER's request or clearly in line with their personal needs and are not suitable for return, products that are at risk of rapid deterioration or expiration, products that are unsuitable for return due to health and hygiene reasons if the packaging is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided under a subscription agreement, services performed instantly in electronic media or intangible goods delivered to the consumer immediately, audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables cannot be returned if the packaging has been opened by the BUYER. Furthermore, the right of withdrawal cannot be exercised for services whose performance began with the consumer's consent before the expiration of the right of withdrawal period.

Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, stationery supplies (toner, cartridges, ribbons, etc.), artificial flowers, and packaged products may be returned only if their packaging is unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

The BUYER acknowledges, declares, and undertakes that if payment is made by credit card and the BUYER defaults, they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In such a case, the relevant bank may take legal action and claim any costs and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay any losses and damages incurred by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY

You can make payments (TL) via bank transfer or EFT (Electronic Fund Transfer) to Didem Turan's account at Ziraat Bank TR17 0001 0015 5150 9398 3650 08.

You can use your credit card through our website to make single online payments or take advantage of online installment options for all types of credit cards. For online payments, your credit card will be charged at the end of your order.